The free plan costs nothing, so you can try SolMarrow fully before paying. If you buy Pro or X credits and it isn't right for you, this is how refunds work. The same policy applies to every customer, wherever you live, including the EU and the UK.
Pro subscription
- First payment: you can ask for a full refund within 14 days of your first Pro payment, monthly or yearly. A refunded Pro plan ends straight away and your account moves to the free plan.
- Renewals: monthly and yearly renewals are not refunded, except where the law requires it. You can cancel at any time to stop future renewals; Pro stays active until the end of the period you paid for.
X credits
- Unused X credits can be refunded within 14 days of purchase.
- Credits already used to publish posts on X cannot be refunded, because X has already charged for them.
How to ask for a refund
Email support@solmarrow.com from the email address on your account, or reply to your Creem receipt. Creem, our merchant of record, processes approved refunds to your original payment method. Most refunds appear within 5 to 10 business days, depending on your bank.
Your legal rights
If you are a consumer in the EU, the UK or another country that gives you a right to withdraw from or cancel a purchase, this policy does not limit that right.